Return Policy

1. Introduction
   At Oiasis.com, we’re committed to making your shopping experience smooth and stress-free. This Return Policy explains how returns, exchanges, and refunds work. When you place an order with us, you’re agreeing to the terms below.

2. Eligibility for Returns
   2.1 Time Frame: You can return an item within 14 days of receiving it, based on the delivery tracking confirmation.
   2.2 Item Condition: Returned items must be unused, in their original condition, and include all packaging, tags, and accessories.
   2.3 Items You Can’t Return:

• Perishable goods (like food).

• Personal care products (e.g., opened cosmetics or hygiene items).

• Custom or personalized products.

• Digital items or downloads.

3. How to Return an Item
   3.1 Start the Process: Reach out to us at [support email] or through our return section on the website.
   3.2 Approval: We’ll review your request and respond within 3 business days to let you know if it’s approved.
   3.3 Shipping the Return: If approved, send the item back within 7 days. Customers are responsible for return shipping unless the item was damaged or incorrect.

4. Refunds
   4.1 Once We Receive It: We’ll inspect your return and if it meets the conditions, process your refund within 5–10 business days.
   4.2 How You’ll Be Refunded: Refunds are made to the same payment method used for the original purchase.
   4.3 Partial Refunds: If an item shows signs of use or damage that’s not our fault, we may only offer a partial refund.

5. Exchanges
   5.1 When It’s Allowed: You can only exchange items if they’re defective or damaged.
   5.2 How It Works: Use the return process and let us know you want an exchange. If we don’t have the same item in stock, we’ll give you a full refund.

6. Damaged or Defective Items
   6.1 Let Us Know ASAP: Report any issues within 48 hours of receiving the item.
   6.2 Show Us What’s Wrong: Send clear photos of the problem to our support team.
   6.3 How We’ll Fix It: Depending on the issue, we may send a replacement, refund, or store credit.

7. Refund Delays
   7.1 Still Waiting? First, check with your bank or card provider—it might take a few days to reflect.
   7.2 Need Help? Contact us at [support email] if the refund still hasn’t shown up.

8. Need Support?
   Got questions? Reach out to us anytime at [support email] or [phone number]. We’re here to help!

9. Changes to This Policy
   We may update this Return Policy occasionally. If we do, we’ll post the changes here. By continuing to use Oiasis.com, you accept the updated terms.

Thanks for shopping with us at Oiasis.com—your satisfaction is everything!